ORDER & SHIPPING POLICIES
Our most important policy is to make your experience with us enjoyable, easy and straightforward. Below, you can find all our Order & Shipping details. If you have any other questions, check out our FAQ page, or contact us using the chat option, our contact us page, or emailing at firstname.lastname@example.org.
Your Order - What to Expect
As soon as you place your order, you will receive an “Order Confirmation” email letting you know that we have received your order.
We confirm with suppliers if your order is in stock and available for immediate shipment. Most premade saunas and accessories will be ready for immediate shipment, while custom saunas will take longer (see Shipping Timeline below).
Once your order is confirmed and payment has been processed your order will be on its way (unless it is a special case sauna as mentioned above). We will send you tracking information on the day your order ships to the email address you have provided when checking out.
If you do not receive tracking information from us within 6 business days from your purchase date, feel free to reach out to us via the chat, contact us page, or email email@example.com
Where We Ship:
We currently ship everywhere in the continental United States. We can also ship to Alaska and Hawaii which will incur an extra cost — to get a quote for your order, contact us directly or submit details via our Special Sauna Request page. Unfortunately, we do not ship internationally yet but check back soon.
*SPECIAL NOTE* If you require special services outside our standard delivery (such as an inaccessible drop-off address) you may be charged a “difficult delivery fee” as a result. If you have questions about your delivery address, simply contact us and we’ll be happy to chat about it.
Due to the custom nature of many of our saunas, many will take at least 3-4 weeks before they are ready to ship, and this may be extended if the sauna is particularly specialized or customized.
The exceptions to the rule are sauna accessories and premade saunas (such as infrared), If they are in-stock they should be delivered 5-7 business days after payment is processed.
*SPECIAL NOTE* If there is a delay to your order due to unforeseen circumstances, such as extreme weather or unavailability or price change through the supplier, a dedicated customer support specialist will reach out to you using your contact details listed in the order form. We will inform you of what happened, why, and any changes in the item ordered. If the new conditions are unacceptable to you, you have the right to cancel the order at that time.
Upon Receipt of Package
1. Before signing any paperwork, thoroughly inspect the items delivered to you.
a. Check if there are any visible signs of damage, such as dents, scratches, or punctures and make sure to note this when signing the delivery receipt. A signed delivery receipt, without notations of damage, represents your acceptance of the complete order in perfect condition. Failure to report the damage may result in delaying or refusing freight claims.
2. Count all the pieces of your package and ensure they’re accounted for.
a. Immediately report any missing pieces within 48 hours by emailing directly at firstname.lastname@example.org or via our contact us page. This 48-hour window is vital as we will not be able to replace missing pieces after this window
3. Should “concealed” damages (damages not visible at the time of the delivery) occur, report immediately by emailing directly at email@example.com or via our contact us page.
Refusing the receipt of your order upon delivery for any reason other than damaged goods or shipping error will be subjected to a 20% restocking fee plus any and all applicable shipping charges.