Note: We’re operating with reduced staffing and have enhanced measures to prevent the spread of COVID-19. Due to this, deliveries may be delayed and option to call us is not available during this period. Reach our customer support by clicking on contact us page.
We will ship your order via USPS, Fedex and/or UPS. Once the order is placed, our warehouse department will choose the shipping company, based on the product and zip code.
IS SHIPPING FREE?
Free shipping for order over $49, Except for some Special Countries Or City.(Brazil, Africa Area)
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 3 business days of processing time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
TOTAL DELIVERY TIME=PROCESSING TIME + SHIPPING TIME
Processing time : 1-3 Business days Normally.
(Due To the COVID-19，The Shipping Time May be Delay)
1. Standard Shipping time: 7-14 Business Days, Shipping Cost US $5.99.
2. Fast Shipping time: 3-7 Business Days, Shipping Cost US $20.00.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please email us at firstname.lastname@example.org with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will reply within 24 hours. 🙂
Happy Shopping !!